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At The IX Brand, we take pride in the quality and craftsmanship of our small-batch, exclusive products. Due to the limited nature of our collections, we do not offer exchanges.
However, if your item arrives defective, we’ve got you covered. Please follow these steps to initiate a return for a defective product:
Contact Us: Email us at [your email address] within 14 days of receiving your order. Include your order number, a brief description of the issue, and clear photos of the defect.
Approval: Once we review your claim and approve it, we’ll provide further instructions for your return.
Return the Item: Send the defective item back using the instructions provided. We’ll cover the shipping costs for approved returns.
Refund or Replacement: Upon receipt and inspection of the defective product, we’ll process your refund or ship a replacement if available.
We appreciate your understanding and your support in helping us deliver intentional apparel.
Return Policy
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